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FAQ

At Securidata, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at (514) 748-4838 or by email at info@securidata.net.

[CUSTOMER SERVICE]
What is the added value of Securidata over its competitors?
In short: Security and Availability. Securidata is a 24/7 shop and it will never let you down when you need it.

[TRANSLATION SERVICES]
What exactly is your translation service?
Derived from working with large businesses over the years, Securidata has extensive experience in translating technical documents from English to French. Securidata also offer a documentation service for businesses in the IT industry. Large businesses are welcomed.

[SECURITY]
Why is IT Security your top priority?
The answer to that is very simple: losing data or functionality is always a matter of time when minimum safeguards are not in place. Losing data is not a question of “if” but “when”. At Securidata, we help eliminating the risk of data loss with a redundant network spanning multiple sites and a strict backup procedure for your most precious data. Securidata also welcomes all clients who have special security needs.

[SALES]
What do you sell?
Securidata knows that small businesses must often deal with limited budgets. This is why Securidata is specialised in selling HP Business computers and laptops at a fraction of the price. Our secret? We buy outside of the official channels at heavy discounted prices because the material is made of open boxes, demos and custom built machines originally manufactured for large businesses. All these machines are inspected by Securidata and have a full three-year warranty directly from HP. You are certain to get top machines for a fraction of the price.

[SUPPORT]
What are your support hours and what’s the cost?
Our regular hours of operations are from 8 AM to 6 PM, Monday to Friday with a four hour best effort return call if we can’t take your call immediately. However, you will find out that we are usually available at all times, including weekends and holidays. Of course, we can also offer you formal support plans to tailor your needs.

[BILLING]
What are your methods of payment?
Securidata does not accept credit cards yet and accepts checks.

[PRODUCT / SERVICE SPECIFIC]
Have any other question about our products and services?
Just contact us and it will be a pleasure to answer all your questions.

 

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